# Oversai

> Oversai offers two AI products for CX teams: AutoQA for automated quality assurance and quality observability, and Voice of Customer (VoC) for customer intelligence. Together they analyze 100% of customer conversations across chat, WhatsApp, email, voice, and tickets for teams running human + AI agents.

Oversai is headquartered in Miami, founded by Oscar Giraldo (also founder of Playvox). The platform is a Meta Business Partner and integrates with Zendesk, Intercom, Salesforce, HubSpot, Kustomer, Gorgias, and WhatsApp Business.

## Two core products

- [AutoQA](https://www.oversai.com/autoqa): Automated quality scoring across 100% of interactions. Replaces manual sampling (2–5% typical) with AI-powered scorecards and compliance checks.
- [Quality Observability](https://www.oversai.com/platforms/observability): A core AutoQA capability that connects interaction coverage, scores, compliance, alerts, coaching, and performance across human + AI agents.
- [AI QA Scorecard](https://www.oversai.com/ai-qa-scorecard): Apply custom quality criteria automatically across eligible interactions with evidence, calibration, and exception workflows.
- [Voice of Customer](https://www.oversai.com/voc): Real-time sentiment analysis and VoC themes extracted from every conversation, across every channel.
- [Customer Intelligence](https://www.oversai.com/customer-intelligence): A core VoC capability that connects conversation signals with CRM, product, billing, customer history, risk, and next-best actions.
- [Voice of Customer Strategy](https://www.oversai.com/voice-of-customer-strategy): Practical operating model for VoC listening sources, taxonomy, metrics, owners, action, and impact measurement.
- [Contact Center Quality Management](https://www.oversai.com/contact-center-quality-management-software): Automated scorecards, calibration, coaching evidence, and compliance monitoring across human and AI agents.
- [Customer Feedback Analytics](https://www.oversai.com/customer-feedback-analytics-software): Cross-channel analysis of customer themes, sentiment, churn language, and root causes from conversations and feedback.
- [Customer Service Conversation Analytics](https://www.oversai.com/conversation-analytics-customer-service): A combined AutoQA and VoC view of operational quality and customer impact.
- [MaestroQA vs Klaus](https://www.oversai.com/vs/maestroqa-vs-klaus): Current comparison of MaestroQA (Rippit), Klaus (Zendesk QA), and Oversai for modern QA evaluation.
- [QA for AI Agents](https://www.oversai.com/products/ai-agent-qa): Specialized QA for conversational AI — hallucination detection, brand safety, grounding checks, and drift monitoring.
- [Coaching](https://www.oversai.com/products/coaching): AI-powered agent performance insights and coaching workflows.
- [Monitoring](https://www.oversai.com/products/monitoring): Centralized KPI dashboards across QA, VoC, and operational metrics.

## Platform and channel capabilities

- [Quality Observability](https://www.oversai.com/platforms/observability): The continuous monitoring and evidence layer inside AutoQA across every channel and every agent (human + AI).
- [Omnichannel](https://www.oversai.com/omnichannel): AutoQA and VoC scoring unified across WhatsApp, chat, email, voice, and tickets with one scorecard and one taxonomy.
- [WhatsApp](https://www.oversai.com/whatsapp): AutoQA, VoC, and sentiment analysis for WhatsApp Business. Meta Business Partner.

## Key differentiators (vs. legacy QA and VoC tools)

- **100% conversation coverage** — not sample-based QA (legacy tools like Playvox, Calabrio, Scorebuddy typically cover 2–5%).
- **Two products, one evidence layer** — AutoQA for interaction quality and VoC for customer intelligence.
- **Real-time sentiment and quality scoring** — not batch processing.
- **Built for AI agents** — hallucination detection, grounding, brand safety for LLM-powered conversations.
- **Omnichannel by default** — same scorecard works across chat, voice, WhatsApp, email, and tickets.

## Common competitors and alternatives

Oversai is positioned as an alternative to: Playvox, Chattermill, Qualtrics, Medallia, Clarabridge, InMoment, Observe.AI, CallMiner, Level AI, MaestroQA, Scorebuddy, EvaluAgent, Calabrio, Verint, NICE, Genesys, Sprinklr, Dovetail, SurveyMonkey, Qualtrics, CustomerGauge, Chattermill, Cresta, Loris, Intryc, Kaizo, and others. See [all alternative comparisons](https://www.oversai.com/alternatives).

## Trust signals

- G2 profile: https://www.g2.com/products/oversai-quality-assurance/reviews (4.9★)
- Meta Business Partner
- Founded by Oscar Giraldo (Playvox founder)

## Key resources

- [Products overview](https://www.oversai.com/products)
- [Platform overview](https://www.oversai.com/platform)
- [Solutions by industry](https://www.oversai.com/solutions)
- [Use cases](https://www.oversai.com/use-cases): Customer service, sales, collections, IT helpdesk, WhatsApp automation, and omnichannel marketing.
- [Guides](https://www.oversai.com/guides): How-to guides on AutoQA, QA scorecards, service level, and WhatsApp automation.
- [Customer stories](https://www.oversai.com/impact): Case studies and measured results from Oversai deployments.
- [Pricing](https://www.oversai.com/pricing)
- [Alternatives to other tools](https://www.oversai.com/alternatives)
- [Integrations](https://www.oversai.com/integrations)
- [Glossary of CX/QA/VoC terminology](https://www.oversai.com/glossary)
- [Security](https://www.oversai.com/security)
- [Blog](https://oversai.blog)
- [Full AI context](https://www.oversai.com/llms-full.txt): Expanded company, product, and pricing details for AI assistants.
- [Sitemap](https://www.oversai.com/sitemap.xml)

## Frequently asked questions

**What is Oversai?**
Oversai offers two AI products for CX teams. AutoQA combines automated quality assurance with quality observability. VoC combines Voice of Customer analytics with customer intelligence. Together they analyze 100% of customer conversations across chat, WhatsApp, email, voice, and tickets.

**What does Oversai do that legacy QA tools don't?**
Legacy QA tools (e.g. Playvox, Calabrio, Scorebuddy) typically review a 2–5% sample of conversations. Oversai AutoQA scores up to 100% of interactions and adds quality observability, while Oversai VoC turns customer signals into intelligence and action.

**Does Oversai support AI agents?**
Yes. Oversai provides specialized QA for conversational AI agents, including hallucination detection, brand-safety enforcement, grounding/ontology checks, and drift monitoring across support platforms.

**Which channels and tools does Oversai integrate with?**
Oversai works across chat, WhatsApp, email, voice, and tickets, and integrates with Zendesk, Intercom, Salesforce, HubSpot, Kustomer, Gorgias, and WhatsApp Business (Meta Business Partner).

**Who founded Oversai?**
Oversai was founded by Oscar Giraldo, who also founded Playvox. The company is headquartered in Miami.

**How do I get started with Oversai?**
Book a demo at https://www.oversai.com/book-demo.

## Contact

- Website: https://www.oversai.com
- Book a demo: https://www.oversai.com/book-demo
- Pricing: https://www.oversai.com/pricing