Oversai uses process mining to examine and improve operations. It's like an MRI or X-Ray for your processes, showing how they really work, not just how you think they do. Process Mining enables you to: Efficient Resource Allocation: Process mining optimizes resource utilization, ensuring the right staff members are assigned to handle inquiries promptly, reducing resolution times, and saving costs. Faster Issue Resolution: By identifying and addressing bottlenecks, process mining streamlines support processes, resulting in quicker resolution times and improved customer satisfaction.