Oversai App

Sentiment & Topic Analysis

Description

AI engine for CX tagging

Sentiment & Topic Analysis

Automates topic detection, sentiment analysis, and summarization.

Replaces

Idiomatic Chattermill Sentisum Qualtrics

Main Project Image
Main Project Image
Main Project Image

Oversai Tagging is an AI engine that automates topic detection, feedback summarization, and sentiment analysis across channels. It turns raw data into real-time insights, enabling faster, smarter decisions. With seamless integrations and scalability, it reduces manual effort and drives proactive customer experience improvements. Comprehensive Data Analysis Across All Channels Oversai Tagging brings consistency and clarity to your data management, ensuring you get valuable insights no matter where your data originates. Support Tickets: Analyze and categorize issues to streamline resolution and enhance customer service. Transcripts: Extract actionable insights from conversations and written content for better decision-making. Documents: Automate topic detection and sentiment analysis in your critical business documents. Video Calls: Capture and analyze the content and sentiment of video interactions for a complete view of customer and team communications. Feedback & Reviews: Understand customer sentiments and recurring themes across all feedback sources to improve products and services.