Name: Oversai
Brand: Oversai

Question 1

What is Oversai?

Accepted Answer

Oversai offers two products for support, service, and contact center teams. AutoQA provides quality observability and automated quality assurance across human and AI interactions. VoC converts customer conversations into sentiment, themes, unified profiles, risk signals, and actionable customer intelligence.

Question 2

What does Oversai do in Colombia?

Accepted Answer

Oversai works with companies in Colombia through two products: AutoQA for interaction quality and observability, and VoC for customer sentiment and customer intelligence across voice, chat, email, and messaging.

Question 3

How does Oversai automate QA?

Accepted Answer

Oversai automates quality assurance by using AI to evaluate 100% of customer interactions automatically. As AI QA software, Oversai pre-evaluates interactions against quality standards and flags ones that need human review, reducing QA workload by up to 80%. QA teams can then review and score interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This transforms QA from a reactive sampling process into an operational capability that scales with your business.

Question 4

What is Voice of Customer (VoC) monitoring?

Accepted Answer

Voice of Customer monitoring tracks customer sentiment, satisfaction, and feedback in real-time across all customer interactions. Oversai analyzes conversations to detect emotions, identify pain points, measure customer experience, and correlate sentiment with agent performance. Unlike traditional VoC programs that rely on surveys and sampling, Oversai captures sentiment from 100% of customer touchpoints—phone calls, chat, email, social media, and more—providing complete visibility into customer sentiment.

Question 5

What channels does Oversai support?

Accepted Answer

Oversai supports customer interaction channels including phone calls, live chat, email, SMS, WhatsApp, social media, and in-app messaging. The platform integrates with leading customer service tools so CX teams can run AutoQA, VoC analysis, and observability workflows inside their existing stack.

Question 6

Can I monitor 100% of interactions?

Accepted Answer

Yes. Oversai can analyze up to 100% of customer interactions automatically, or you can choose the volume that fits your budget—from a sample to full coverage. This gives you complete control over QA coverage and costs while ensuring no critical interaction slips through. The platform scales to handle millions of interactions per day.

Question 7

How does Oversai help with customer experience?

Accepted Answer

Oversai helps improve customer experience by providing complete visibility into every customer interaction, automating quality evaluations to catch issues before customers complain, tracking sentiment in real-time to identify problems early, and enabling proactive improvements. The platform reduces QA workload by up to 80%, allowing teams to focus on high-value reviews and continuous improvement. This leads to faster issue resolution, better agent performance, and improved customer satisfaction.

AutoQA

VoC

AI quality assurance and customer intelligence for CX teams.

Better conversations. Better customer decisions.

Review every interaction.

Understand every customer.

The proof is in the operating results.

From grading 2% of contacts to almost 75%—and CSAT from 78% to 93%.

120 hours of manual QA work saved every month.

An AI-first QA program launched in 10 days.

See what Oversai can find in your conversations.

Runs inside the systems your support team already uses.

Built by people who know CX operations.

Built with enterprise CX context.

Review conversations. Understand customers.

What is Oversai?

Is Oversai QA software?

What does Oversai do?

Who is Oversai for?

Why do teams use Oversai?

What is Oversai?

Core focus

Human-in-the-loop approach

When teams choose Oversai

Business impact

See what your customer conversations are telling you.