Quality automation and coaching
Customer sentiment and feedback
Monitoring and visibility layer
Complete customer profiles and next-best actions
One platform for AutoQA, Voice of Customer, Customer Intelligence, and CX Observability.
Score every interaction, capture sentiment and emerging themes, connect conversations with CRM, ERP, billing, and product history, and understand the quality, risk, and next-best action for every customer.
30-minute personalized demo · No commitment
Native integrations
CRM, helpdesk, and contact center coverage so AutoQA, VoC, and observability fit into the workflow you already run.
Salesforce
QA + VoC
HubSpot
QA + VoC
Zendesk
QA + VoC
Freshdesk
QA + VoC
Freshsales
QA + VoC
Gorgias
QA + VoC
Intercom
QA + VoC
Helpshift
QA + VoC
Kustomer
QA + VoC
Gladly
QA + VoC
Dialpad
QA + VoC
Aircall
QA + VoC
Don't see your platform here? We can discuss additional integration options.
See all integrationsCustomer outcomes
Real CX teams are expanding QA coverage, moving feedback faster, and finding customer signals that manual review could not reach.
Featured customer
Gabb
Telecommunications · United States
Gabb paired human quality expertise with Oversai AI to expand coverage, sharpen empathy coaching, and turn customer and agent feedback into measurable operating improvements.
Beauty & wellness · United Kingdom
Digital health · Mexico
With Oversai, our QA process has become significantly faster and more comprehensive. We can now capture a wider range of insights, deliver feedback more quickly, and truly drive service improvement across our teams.
ID Finance
Customer success story
Read the storyYour team, next
See where Oversai can expand coverage, shorten feedback loops, and surface the customer signals your current QA process misses.
Observability
Monitor human and AI agent performance, automate QA, and capture VoC insights. Catch issues early and prove ROI with real-time CX metrics.
Voice of Customer
Capture sentiment, friction, complaints, product feedback, and churn signals across every conversation. Turn VoC into themes, alerts, and priorities your team can act on in real time.
Customer Intelligence
Connect CRM, ERP, billing, product, and every conversation into one customer profile. See sentiment over time, repeated contacts, churn risk, QA evidence, and the next-best action.
A Note From Our Founder
Oscar Giraldo
Founder of Playvox. Founder and CEO of Oversai.
We spent years learning how large CX teams run QA, coaching, and customer listening at scale through the Playvox journey. Oversai is our next chapter: applying those lessons to the AI era so teams have better QA, stronger Voice of the Customer, clearer observability, and complete Customer Intelligence as human and AI conversations grow together.
What shaped Oversai
The Playvox journey included work with teams at brands like these. That experience now informs how Oversai is built for AI-powered QA, Voice of the Customer, observability, and Customer Intelligence.
This is how we think about the system we are building at Oversai: one intelligence layer that connects AutoQA, Voice of the Customer, observability, and Customer Intelligence.
See how the layers turn conversations and operational data into QA, VoC, customer profiles, and action.
Explore the platform overviewLayer 01
Bring voice, chat, email, and messaging into one continuous operating view.
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Layer 02
Turn every conversation into QA, compliance, and coaching signals at scale.
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Layer 03
Surface sentiment, friction, and customer themes directly from conversations.
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Layer 04
Connect CRM, ERP, product, billing, and conversations into complete customer profiles and next-best actions.
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Why Oversai
A simple overview of how Oversai helps teams monitor quality, understand customers, and improve operations.
Oversai is a Customer Intelligence, AutoQA, Voice of Customer, and CX observability platform. It helps teams monitor every interaction, score quality automatically, understand complete customer histories, and turn conversations into governed action.
Yes. Oversai is QA software for modern CX teams, but it goes beyond traditional scorecards. It automates quality assurance with AutoQA, monitors every interaction, and connects QA results to sentiment, compliance, coaching, and operational trends.
Oversai connects operational data and customer interactions across voice, chat, email, and messaging, then uses AI to build complete customer profiles, evaluate quality, detect sentiment and risk, and identify the next-best action.
Oversai is built for contact centers, support teams, service teams, sales teams, collections teams, IT helpdesk teams, and broader CX leaders that need better visibility into customer-facing conversations.
Teams use Oversai to understand complete customer histories, reduce manual QA work, monitor 100% of interactions instead of sampling, find customer pain points faster, and connect service quality to revenue, retention, and customer satisfaction.
Oversai is AI QA software and a CX observability platform for customer experience teams. It helps organizations run automated quality assurance, AutoQA, and Voice of Customer programs on top of 100% interaction coverage so they can monitor, analyze, and improve customer conversations at scale.
Core Focus: Oversai combines QA software, AutoQA, AI-powered quality assurance, observability, and VoC in one system. Teams use Oversai to evaluate 100% of interactions, monitor quality and compliance in real time, capture customer sentiment and feedback signals, and surface the issues and trends that matter most across voice, chat, email, and messaging.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can review AI-scored interactions directly in their CRM using a Chrome extension, making evaluations faster and more consistent. This approach combines the speed and coverage of AI with the judgment and expertise of human reviewers.
QA Search Fit: Teams looking for QA software, quality assurance software, contact center QA, call center QA, AutoQA, AI QA, or QA automation use Oversai when they want more than a scorecard. Oversai keeps the QA workflow intact while adding observability, sentiment analysis, alerts, coaching intelligence, and Voice of Customer reporting around every interaction.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, the ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, stronger visibility into customer sentiment and root causes, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Your conversations already contain the answer
Bring one channel, one scorecard, or one customer journey. We’ll show you how AutoQA, VoC, and Customer Intelligence turn it into evidence your team can act on.
30 minutes · Personalized to your CX operation · No commitment