Your complete platformfor CX operations.
Inbound + Outbound. One platform.
AI Agents
Automated Intelligence
AI agents handle inbound conversations and launch outbound campaigns 24/7.
Observability
Complete Visibility
Capture Voice of Customer (VoC) insights and automate quality assurance (AutoQA) with real-time metrics and actionable insights.
Omnichannel
Human Expertise
Manage all inbound and outbound conversations across every channel in one unified inbox.
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OI Platform
The foundational layer that connects your data, builds custom workflows, and orchestrates AI agents across your entire organization.
See how it works for different industries:
...or build your own custom business ontology
Our software powers real-time, AI-driven decisions in critical operational use cases.
From AI Agents to Complete Systems
Build intelligent AI agents that work 24/7, custom apps for any department, complete operational systems, and AI oversight monitoring.
Problem
60% of support tickets are repetitive. Your team burns out answering the same questions while response times hit 48+ hours.
Solution
AI Agents
AI agents handle 80% of inquiries instantly with quality monitoring, while humans focus on complex issues.
Problem
AI handles 5,000+ conversations daily. Manual quality checks cover less than 2%. One bad response can go viral and cost thousands of customers.
Solution
Quality & Voice of Customer
Monitor 100% of interactions with automated quality scoring, enabling teams to focus on improvements.
Problem
Agents switch between 6+ tools per conversation. Each channel is separate. 40% of customer context gets lost in handoffs.
Solution
Omnichannel Platform
Unify all channels in one workspace where AI and humans collaborate seamlessly.
Problem
You're overstaffed by 30% on slow days, understaffed by 40% during peaks. Each wrong hire costs $15,000. Scheduling is guesswork.
Solution
Workforce Management
AI-powered forecasting optimizes workforce planning while empowering managers with intelligent insights.
Problem
Your data lives in 12+ disconnected systems. Integration projects take 6-18 months and cost $500K+. Every new tool requires custom APIs that break.
Solution
OI Platform
The OI Platform becomes your operational intelligence foundation - the data brain that powers every AI decision and connects all systems.
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