Your complete platform for customer operations.

Problem

60% of support tickets are repetitive questions. Your team burns out answering the same things while response times hit 48+ hours. You discover quality issues only when customers leave angry reviews.

AI agents powered by your own data handle 80% of inquiries instantly, with built-in quality monitoring to ensure every interaction meets your standards while humans focus on complex issues.

Problem

AI handles 5,000+ conversations daily. Manual quality checks cover less than 2%. One bad AI response can viral on social media and cost you thousands of customers.

Monitor 100% of AI and human interactions with automated quality scoring powered by your own data, enabling teams to focus on strategic improvements.

Problem

Agents switch between 6+ tools per conversation. Email, chat, phone, social media – each in different systems. 40% of customer context gets lost in handoffs.

Unify all channels and quality insights in one intelligent workspace powered by your operational data, where AI and humans collaborate seamlessly.

Problem

You're overstaffed by 30% on slow days, understaffed by 40% during peaks. Each wrong hire costs $15,000. Scheduling is guesswork based on last year's data.

AI-powered forecasting using your operational data optimizes workforce planning while empowering human managers with intelligent insights.

Problem

Your data lives in 12+ disconnected systems. Integration projects take 6-18 months and cost $500K+. Every new tool requires custom APIs that break when vendors update.

The OI Platform becomes your operational intelligence foundation - the data brain that powers every AI decision, connects all systems, and enables true operational intelligence.