Automate QA, VoC and CX
workflows for IT Helpdesk
Your complete software for CX operations
Monitor every interaction in real-time
Observability
Monitor human and AI agent performance, automate QA, and capture VoC insights. Catch issues early and prove ROI with real-time CX metrics.
Automate CX workflows end-to-end
AI Agents
Deploy AI agents that understand your business logic and customer data. Automate ticket routing, order processing, refunds, and complex CX workflows—reducing manual work by 80% while maintaining quality.
Unify every channel in one workspace
Omnichannel
Connect all channels into one unified inbox. AI handles routine queries; humans step in for escalations.
Connect all your systems into one customer view
OI Platform
Map your CRM, helpdesk, e-commerce, and internal systems into a unified customer ontology. Agents see complete customer history across all touchpoints, enabling faster resolution and personalized experiences.
See how it works for different industries:
...or build your own custom business ontology
From AI Agents to Complete Systems
Build intelligent AI agents that work 24/7, custom apps for any department, complete operational systems, and AI oversight monitoring.
Use Cases
Sales
Problem
Manual lead qualification wastes time. Sales teams struggle to prioritize prospects, leading to missed opportunities and longer sales cycles.
Solution
AI-powered lead qualification and intelligent call routing automate prospect prioritization, helping teams close more deals faster.
Customer Service
Problem
Support teams are overwhelmed with repetitive inquiries. Response times suffer as agents manually handle the same questions repeatedly.
Solution
AI agents handle 80% of inquiries instantly with quality monitoring, while humans focus on complex issues that require empathy.
Collections
Problem
Manual collection processes are inefficient. Teams struggle with compliance, missed follow-ups, and low recovery rates.
Solution
Automated payment reminders, intelligent call routing, and compliance tracking improve recovery rates while maintaining regulatory compliance.
IT Helpdesk
Problem
IT teams are flooded with repetitive tickets. Manual troubleshooting and ticket routing slow down resolution times.
Solution
AI-powered troubleshooting provides instant solutions for common issues, while intelligent routing ensures complex problems reach the right specialists.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Our Platforms
OI
Connect all your business data into one unified customer ontology. Build AI agents and custom apps that understand your business.
Observability
Monitor 100% of customer interactions in real-time. Automate QA, track sentiment, and ensure compliance across all channels.
Omnichannel
Unify every customer channel into one workspace. AI handles routine queries; humans step in for escalations.