HospitalityUnified & Automated
Elevate hospitality operations with unified guest communication, AI-powered automation, intelligent workforce management, and guest satisfaction monitoring.
Synergy for Hospitality
How Oversai's 3 core platforms combine to transform operations in the hospitality sector.
OI: Automation
Connect reservation systems and property records to build AI agents that automate bookings, upgrades, and concierge 24/7.
Key Synergy Benefits
- Instant booking & concierge help
- Automated reservation modifications
- 24/7 multi-property guest support
- AI-driven local travel recommendations
Observability: Quality Monitoring
Analyze 100% of guest interactions across all properties to ensure elite service standards and identify friction points.
Key Synergy Benefits
- 100% QA for multi-property teams
- Real-time guest sentiment tracking
- Detection of recurring service issues
- Data-driven hospitality training
Omnichannel: Unified Inbox
Unify WhatsApp, Phone, Email, and Booking.com inquiries into one workspace with a shared 360-degree guest view.
Key Synergy Benefits
- Centralized multi-property messaging
- Seamless guest history across stays
- Unified concierge & support response
- Personalized, context-aware service
Industry Challenges
Our Solutions
Omnichannel Platform
Unify guest communications across phone, email, SMS, WhatsApp, and booking platforms.
Key Use Cases
- Reservation management
- Guest communication coordination
- Multi-property operations
- Concierge services
Core Benefits
- Complete guest journey view
- Personalized service delivery
- Multi-property coordination
- Seamless guest experience
AI Agents
Automate booking inquiries, reservation changes, property information, and common guest questions.
Key Use Cases
- Booking and reservation automation
- Property information and amenities
- Check-in and check-out assistance
- Local recommendations and concierge
Core Benefits
- 24/7 guest support
- Instant booking assistance
- Multilingual capabilities
- Personalized recommendations
Workforce Management
Optimize staff scheduling for seasonal demand, events, and occupancy patterns.
Key Use Cases
- Seasonal staffing optimization
- Event-based scheduling
- Multi-property coordination
- Demand-based forecasting
Core Benefits
- Optimal staffing levels
- Seasonal demand forecasting
- Cost optimization
- Employee satisfaction
Quality & Voice of Customer
Monitor guest satisfaction, track feedback, and identify service improvement opportunities.
Key Use Cases
- Guest satisfaction monitoring
- Review and feedback analysis
- Service quality tracking
- Guest experience insights
Core Benefits
- Real-time guest insights
- Service quality improvement
- Proactive issue resolution
- Guest retention optimization
Scaling Hospitality Operations with Unified AI Synergy
Oversai's specialized solution for the hospitality sector leverages the unified power of our OI, Observability, and Omnichannel platforms. By connecting fragmented data silos into a single customer ontology, we enable the creation of intelligent AI agents that handle high-volume interactions with human-like accuracy.
Our observability platform ensures that 100% of these interactions are monitored for quality, compliance, and sentiment, providing unprecedented visibility into operational performance. Combined with a unified omnichannel workspace, hospitality leaders can now coordinate complex customer journeys across WhatsApp, Voice, Email, and digital portals without ever losing context.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.