One platform for CX intelligence, priced to scale with usage.
Start with platform access, use the capabilities your team needs across QA, VoC, observability, AI agent monitoring, and action workflows, then spend monthly usage credits on the work Oversai processes.
Access
One platform
AutoQA, VoC, Observability, Omnichannel, AI Agent QA, and System of Action are available under the same agreement.
Platform
$500/month access
The platform fee gives your team access to the infrastructure, dashboards, integrations, and account setup. Shown monthly, billed annually.
Usage
Billed separately
Monthly usage credits are consumed only when analysis, monitoring, transcription, coaching, or tasks are used. Credit packages are billed annually.
Usage credit packages
Buy monthly usage credits. Spend them across Oversai products.
Each package becomes a monthly credit balance for metered usage like QA, VoC, observability, transcription, coaching, and tasks. Platform access is billed separately, starting at $500/month billed annually.
Starter credits
billed annually
Includes $499/month in credits to spend across metered Oversai products. Best for one focused workflow or first rollout.
Growth credits
billed annually
Includes $999/month in credits for steady QA, VoC, observability, or AI monitoring usage.
Scale credits
billed annually
Includes $1,999/month in credits to expand usage across more teams, channels, or workflows.
Advanced credits
billed annually
Includes $2,999/month in credits for higher consumption across several Oversai capabilities.
More credits
Increase contracted credits for higher monthly volume, custom terms, or annual agreements.
Talk to sales →
Credit usage
Use credits first. Pay overage only after credits run out.
Credits are spent at the lower committed rate. If monthly usage exceeds your credit balance, the extra usage is billed at the overage rate.
“With credits” applies while usage is covered by your annual credit commitment. “After credits” is billed monthly only after contracted usage credits are consumed. Platform access starts at $500/month, billed annually, and is not applied toward usage credits. System of Action includes a $250/month execution layer when governed tasks are activated, billed annually.
Available capabilities
Choose the workflows you want to run
Use the products that fit your operation. Each product explains which activity is measured for billing.
AutoQA
Score 100% of human and AI-agent interactions with AutoQA included in the platform, not sold as a separate QA module.
Voice of Customer
Turn conversations into themes, churn signals, product feedback, and customer-friction insights.
AI Agent QA
Detect hallucinations, grounding failures, policy misses, and brand-safety risks across AI agents.
Human in the Loop
Run manual QA with scorecards, reviewer queues, and human validation for interactions that need expert judgment.
Observability
Keep every channel visible with real-time monitoring, trend detection, alerts, and operational dashboards.
System of Action
Convert signals into assigned work so teams can resolve quality exceptions, customer risks, and process gaps.
Coaching
Use the same interaction intelligence to produce coaching opportunities and performance follow-up.
Cost drivers
What affects your monthly bill
Start with the products you need, then estimate the expected interaction, channel, people, and task volume for each workflow.
Interaction volume
AutoQA, VoC, and Observability are driven primarily by the number of interactions processed.
Voice and channel usage
Transcription, voice, WhatsApp, and phone-number usage depend on the channels your team activates.
People and workflow depth
Human review, coaching, and System of Action costs scale with the teams and workflows you run.
Estimate usage and ROI
Use calculators that separate fixed platform access from metered usage, then compare the result against manual QA or VoC review.
FAQ
How does usage-based pricing work?
Oversai starts with a fixed platform access fee. Usage is billed separately when interactions, hours, users, channel activity, or tasks are processed.
Do I need to choose products upfront?
No. Oversai gives your team access to the platform, then you decide which capabilities to use. Your monthly cost changes based on the capabilities and volumes you actually use.
How is billing handled?
Prices are shown as monthly amounts and billed annually. Contracted usage credits are tracked monthly and consumed at the contracted rates shown on this page. If usage exceeds the contracted credit balance, overages are billed monthly at the pay-as-you-go rates.
How do usage credit packages work?
Usage credit packages buy a monthly prepaid credit balance for metered Oversai usage. You can buy $499/month, $999/month, $1,999/month, or $2,999/month in usage credits, billed annually. Credits are consumed first at contracted rates. Usage beyond the contracted credit balance is billed monthly as overage.
Can I control usage?
Yes. Teams can start with targeted workflows, review usage, then add more channels, deeper analysis, more agents, or System of Action tasks.
What is System of Action?
System of Action turns Oversai signals into assigned, governed work. It creates Tasks from alerts, quality exceptions, customer risk, VoC themes, and escalation signals so teams can move from detection to resolution.
How is System of Action priced?
System of Action starts at $250 per month, billed annually, and adds $0.99 per Task while usage is covered by contracted credits. Task overages are billed monthly at the pay-as-you-go rate.
Are System of Action features included in Enterprise?
Yes. Enterprise can include all Oversai products across the intelligence and action layers. Pricing changes with usage and task volume, not by locking core features behind separate tiers.
Activate the full platform
Get platform access, enable the products your team needs, and estimate usage based on your monthly volumes.