GamingUnified & Automated
Enhance gaming operations with unified player support, AI-powered automation, and real-time player satisfaction monitoring.
Synergy for Gaming
How Oversai's 3 core platforms combine to transform operations in the gaming sector.
OI: Automation
Connect game and account records to build AI agents that resolve technical and billing issues instantly during massive launches.
Key Synergy Benefits
- Instant global player support
- Automated account & store help
- Unlimited launch-day scale
- AI moderation for communities
Observability: Quality Monitoring
Analyze 100% of player interactions to detect toxicity, bugs, and engagement shifts across your entire catalog.
Key Synergy Benefits
- Real-time toxicity & harassment alerts
- Automatic bug detection from chat
- Player sentiment & retention tracking
- Quality auditing for support teams
Omnichannel: Unified Inbox
Unify in-game chat, Discord, and email into one workspace that maintains full player profile and history.
Key Synergy Benefits
- Seamless cross-platform messaging
- Unified player interaction history
- Discord & community integration
- Coordinated support & dev response
Industry Challenges
Our Solutions
Omnichannel Platform
Unify player support across in-game chat, Discord, email, and support tickets with complete player context.
Key Use Cases
- Multi-platform player support
- In-game and out-of-game communication
- Community management
- Bug report and feedback collection
Core Benefits
- Unified player experience
- Complete player history
- Cross-platform context
- Community integration
AI Agents
Automate player inquiries about accounts, purchases, gameplay, and technical issues.
Key Use Cases
- Account and purchase inquiries
- Gameplay questions and guides
- Technical support automation
- Community moderation assistance
Core Benefits
- Instant player support
- 24/7 global availability
- Multilingual support
- Scalable during game launches
Quality & Voice of Customer
Monitor player satisfaction, track feedback trends, and identify game improvement opportunities.
Key Use Cases
- Player satisfaction monitoring
- Feedback and sentiment analysis
- Bug and issue tracking
- Community health metrics
Core Benefits
- Real-time player insights
- Data-driven game improvements
- Proactive issue detection
- Community health monitoring
Scaling Gaming Operations with Unified AI Synergy
Oversai's specialized solution for the gaming sector leverages the unified power of our OI, Observability, and Omnichannel platforms. By connecting fragmented data silos into a single customer ontology, we enable the creation of intelligent AI agents that handle high-volume interactions with human-like accuracy.
Our observability platform ensures that 100% of these interactions are monitored for quality, compliance, and sentiment, providing unprecedented visibility into operational performance. Combined with a unified omnichannel workspace, gaming leaders can now coordinate complex customer journeys across WhatsApp, Voice, Email, and digital portals without ever losing context.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.