AI-native QA and VoC for CX teams that want to grow.
We help CX teams automate quality assurance and capture the voice of the customer at scale—so every interaction becomes a signal you can act on. From AI-native QA to real-time VoC, Oversai turns conversation data into the insights that improve satisfaction, reduce churn, and grow revenue.
What we build
A complete software stack for CX operations.
From monitoring to automation to unified data—Oversai helps teams move from insight to action with less overhead.
Operations Intelligence
A unified view of customers, work, and outcomes—so teams can act with confidence.
Observability
Measure quality, capture VoC, and monitor humans + AI agents in real-time.
Omnichannel
One workspace for every channel—where AI handles the routine and humans handle the hard.
How we work
Built like a product team. Run like an ops team.
We measure outcomes, remove friction, and iterate quickly. The goal is simple: help operators win.
Start with the workflow
We map the reality of how work happens—handoffs, edge cases, and SLAs.
Instrument everything
If it matters, it should be observable: quality, speed, cost, and customer impact.
Automate with guardrails
Use AI where it’s safe and valuable; keep humans in control where it counts.
Ship improvements weekly
Small, measurable changes beat big, risky rewrites.
Our Philosophy
The Oversai Manifesto
We answer to customers, not VCs. No boards, no limits, mission over ego. We believe in building with freedom as our core value.
Why we built this
SaaS: The Lies We All Bought Into
"For the last 20 years, we've been sold a lie. That more software means more productivity. But business software was built the wrong way."
FAQ
Common questions about Oversai
What does Oversai do?
Oversai is an AI-native platform that helps CX teams automate quality assurance and Voice of the Customer (VoC) analysis. It evaluates 100% of customer interactions across voice, chat, and messaging channels—surfacing coaching opportunities, compliance risks, and customer sentiment in real time.
How does Oversai automate QA for CX teams?
Oversai uses large language models to score every customer interaction against your quality criteria automatically. Instead of manually reviewing a 3–5% sample, QA analysts get full coverage with AI-generated scores, flagged interactions, and coaching triggers—reducing manual review time by up to 80%.
What is Voice of the Customer (VoC) software?
Voice of the Customer (VoC) software captures, analyzes, and surfaces what customers are saying across all interactions—calls, chats, emails, and messages. Oversai's VoC capabilities turn unstructured conversation data into structured insights: trending topics, sentiment shifts, unresolved needs, and product feedback.
How does Oversai help reduce customer churn?
Oversai identifies the interaction patterns and service failures most correlated with churn—before customers leave. By surfacing these signals in real time, CX teams can intervene proactively, improve agent coaching, and fix systemic issues that drive dissatisfaction.
Is Oversai an AI-native platform?
Yes. Oversai is designed from the ground up around AI capabilities—not a traditional tool with AI features added on. AI is the primary evaluator of interactions, with humans acting as the calibration and escalation layer. This means 100% interaction coverage, real-time feedback, and dynamic quality criteria that scale with your operation.
Build with Oversai
If you’re an operator (or you build for operators), we should talk. We’ll show you what’s possible in weeks—not quarters.