Industry Solutions Unified & Automated
Deeply integrated AI platforms designed for the unique operational demands of your sector.
Industries Unified & Automated
Explore how Oversai's platforms create industry-specific synergies to solve your most complex operational challenges.
Retail
Fragmented customer journeys across online and offline channels lead to lost sales and poor experience.
Industry-Platform Synergy
OI
Sync inventory and CRM data for AI agents that resolve order tracking and returns in seconds.
Observability
Monitor 100% of store and digital interactions to identify product trends and service gaps.
Omnichannel
Unify web chat, WhatsApp, and phone interactions to provide a seamless 'buy anywhere' experience.
Financial Services
Strict regulations and high-stakes interactions require perfect compliance and security.
Industry-Platform Synergy
OI
Secure AI agents trained on your complex financial products to provide accurate, instant advice.
Observability
Automate 100% of interaction audits for regulatory compliance, fraud detection, and risk management.
Omnichannel
Provide secure, encrypted communication channels for sensitive banking and investment inquiries.
Healthcare
Complex patient needs and strict data privacy standards make operational efficiency critical.
Industry-Platform Synergy
OI
HIPAA-compliant AI agents that automate scheduling and prescriptions using secure EHR integration.
Observability
Monitor patient interactions to ensure service quality, empathy, and adherence to medical protocols.
Omnichannel
Coordinate patient care across phone, SMS, and secure portals for a unified healthcare experience.
Software & SaaS
Rapidly scaling user bases struggle with technical support volume and feature adoption.
Industry-Platform Synergy
OI
Connect product documentation to AI agents that resolve complex technical issues instantly.
Observability
Analyze 100% of support tickets and chats to identify product bugs and high-value feature requests.
Omnichannel
Unified support across in-app chat, Slack, and email to meet developers and users where they work.
Manufacturing
Complex supply chains and technical equipment support require high-precision communication.
Industry-Platform Synergy
OI
Build custom apps for production planning and inventory management that scale with your factory.
Observability
100% visibility into distributor and partner communications to ensure strict quality standards.
Omnichannel
Connect B2B partners, distributors, and logistics on a single, coordinated workspace.
Telecommunications
Massive interaction volumes and complex billing cycles require high-scale automation.
Industry-Platform Synergy
OI
AI agents that resolve billing, plan changes, and technical troubleshooting without human intervention.
Observability
Monitor churn indicators across 100% of calls and chats to trigger proactive retention efforts.
Omnichannel
Handle support across SMS, WhatsApp, and Voice at massive scale with zero context loss.
Other Industries We Serve
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.