RetailUnified & Automated
Transform retail customer operations with unified omnichannel support, AI-powered automation, and intelligent workforce optimization.
Synergy for Retail
How Oversai's 3 core platforms combine to transform operations in the retail sector.
OI: Automation
Automate complex retail operations like dynamic inventory updates and instant return processing with custom AI logic.
Key Synergy Benefits
- Zero-delay order tracking automation
- AI-driven instant return approvals
- Dynamic inventory sync across stores
- Automated loyalty point redemption
Observability: Quality Monitoring
Analyze 100% of retail interactions to detect revenue-impacting friction and ensure every store delivers elite service.
Key Synergy Benefits
- Real-time store sentiment monitoring
- Automated compliance for retail scripts
- Instant detection of recurring complaints
- AI coaching for seasonal sales teams
Omnichannel: Unified Inbox
Convert more sales by unifying WhatsApp, web chat, and voice into one workspace with full retail context.
Key Synergy Benefits
- Seamless online-to-store handoffs
- Centralized omnichannel returns desk
- Abandoned cart recovery via WhatsApp
- Proactive delivery status notifications
Industry Challenges
Our Solutions
Omnichannel Platform
Unify customer interactions from online, in-store, phone, WhatsApp, and email into one intelligent workspace.
Key Use Cases
- Unified customer service across all retail channels
- Order tracking and status updates via any channel
- Returns and exchanges management
- Proactive outbound notifications for order updates
Core Benefits
- 60% faster response times with unified workflows
- Complete customer history across all touchpoints
- AI-powered response suggestions for common inquiries
- Real-time inventory integration for accurate order status
AI Agents
Automate 80% of routine customer inquiries including order status, returns, product information, and FAQs.
Key Use Cases
- 24/7 order tracking and status inquiries
- Product recommendations and availability checks
- Return and exchange process automation
- Loyalty program inquiries and point balances
Core Benefits
- 70% reduction in support costs
- Instant responses to common questions
- Seamless handoff to humans for complex issues
- Multilingual support for global retail operations
Quality & Voice of Customer
Analyze 100% of customer interactions to identify pain points, improve service quality, and prevent churn.
Key Use Cases
- Monitor service quality across all channels
- Identify common customer pain points
- Track sentiment trends and satisfaction scores
- Compliance monitoring for retail regulations
Core Benefits
- 85% improvement in quality scores
- Proactive issue detection before escalation
- Data-driven insights for training programs
- Real-time alerts for service quality issues
Workforce Management
Optimize staffing for seasonal peaks, manage schedules across multiple locations, and forecast demand accurately.
Key Use Cases
- Seasonal demand forecasting for holiday peaks
- Multi-location schedule optimization
- Real-time adherence monitoring
- Skill-based routing for specialized departments
Core Benefits
- 30% reduction in labor costs
- 99% schedule adherence
- Accurate forecasting for seasonal demand
- Employee preference-based scheduling
Scaling Retail Operations with Unified AI Synergy
Oversai's specialized solution for the retail sector leverages the unified power of our OI, Observability, and Omnichannel platforms. By connecting fragmented data silos into a single customer ontology, we enable the creation of intelligent AI agents that handle high-volume interactions with human-like accuracy.
Our observability platform ensures that 100% of these interactions are monitored for quality, compliance, and sentiment, providing unprecedented visibility into operational performance. Combined with a unified omnichannel workspace, retail leaders can now coordinate complex customer journeys across WhatsApp, Voice, Email, and digital portals without ever losing context.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.