ManufacturingUnified & Automated
Streamline manufacturing operations with intelligent customer service, quality monitoring, and custom operational applications.
Synergy for Manufacturing
How Oversai's 3 core platforms combine to transform operations in the manufacturing sector.
OI: Automation
Connect factory ERP data to build custom apps that predict parts demand and automate B2B order workflows.
Key Synergy Benefits
- 90% faster operational app building
- Automated parts replenishment alerts
- Custom distributor portal workflows
- AI-powered technical manual search
Observability: Quality Monitoring
Maintain 100% compliance across distributor and partner interactions to protect brand standards and safety protocols.
Key Synergy Benefits
- Automated safety protocol auditing
- Distributor service quality tracking
- Early detection of product defect trends
- Compliance alerts for global exports
Omnichannel: Unified Inbox
Coordinate engineers, logistics, and distributors on a single platform with full history and zero context loss.
Key Synergy Benefits
- Unified factory-to-field messaging
- Multi-channel technical escalation
- Global distributor support inbox
- Centralized order modification logs
Industry Challenges
Our Solutions
Omnichannel Platform
Centralize customer communications from distributors, partners, and end customers in one unified system.
Key Use Cases
- B2B customer support for distributors
- Technical support for equipment and products
- Order management and delivery coordination
- Partner communication and collaboration
Core Benefits
- Unified view of all customer touchpoints
- Complete context for complex technical issues
- Seamless collaboration between teams
- Integration with ERP and production systems
Quality & Voice of Customer
Monitor service quality, track customer feedback, and ensure compliance with manufacturing standards.
Key Use Cases
- Quality assurance for customer interactions
- Compliance monitoring and reporting
- Customer feedback analysis
- Service quality metrics tracking
Core Benefits
- 100% interaction coverage
- Automated compliance checks
- Real-time quality insights
- Proactive issue identification
OI Platform
Build custom applications for production planning, inventory management, and operational workflows.
Key Use Cases
- Custom production planning applications
- Inventory optimization workflows
- Supply chain coordination tools
- Quality control automation
Core Benefits
- 90% faster deployment than traditional development
- Tailored to your specific manufacturing processes
- Integration with existing systems
- Scalable and adaptable solutions
Scaling Manufacturing Operations with Unified AI Synergy
Oversai's specialized solution for the manufacturing sector leverages the unified power of our OI, Observability, and Omnichannel platforms. By connecting fragmented data silos into a single customer ontology, we enable the creation of intelligent AI agents that handle high-volume interactions with human-like accuracy.
Our observability platform ensures that 100% of these interactions are monitored for quality, compliance, and sentiment, providing unprecedented visibility into operational performance. Combined with a unified omnichannel workspace, manufacturing leaders can now coordinate complex customer journeys across WhatsApp, Voice, Email, and digital portals without ever losing context.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.