TelecommunicationsUnified & Automated
Transform telecom operations with unified omnichannel support, AI automation, intelligent workforce management, and quality monitoring.
Synergy for Telecommunications
How Oversai's 3 core platforms combine to transform operations in the telecommunications sector.
OI: Automation
Connect billing and technical records to build AI agents that resolve 70% of routine plan and technical inquiries.
Key Synergy Benefits
- Instant billing & plan resolution
- Automated technical troubleshooting
- 24/7 global subscriber scale
- AI-driven cross-sell opportunities
Observability: Quality Monitoring
Analyze 100% of interactions to identify churn risks and network issue trends before they impact your subscriber base.
Key Synergy Benefits
- Real-time churn risk prediction
- 100% QA for high-volume support
- Network issue pattern detection
- Subscriber sentiment tracking
Omnichannel: Unified Inbox
Unify SMS, WhatsApp, Phone, and App support into one workspace with full context for every subscriber relationship.
Key Synergy Benefits
- Seamless multi-channel history
- Centralized technical ticketing
- Consistent global brand experience
- Unified subscriber lifecycle view
Industry Challenges
Our Solutions
Omnichannel Platform
Unify customer service across phone, chat, email, and social media with complete customer context.
Key Use Cases
- Multi-channel customer support
- Technical support coordination
- Account management
- Service activation and changes
Core Benefits
- Unified customer view
- Faster issue resolution
- Seamless channel switching
- Complete interaction history
AI Agents
Automate billing inquiries, service information, troubleshooting, and account management.
Key Use Cases
- Billing and payment inquiries
- Service plan information
- Basic troubleshooting
- Account balance and usage
Core Benefits
- 70% reduction in call volume
- Instant responses
- 24/7 availability
- Seamless escalation to technical support
Workforce Management
Optimize call center staffing with AI-powered forecasting for peak periods and seasonal demand.
Key Use Cases
- Call center staffing optimization
- Peak period forecasting
- Multi-site coordination
- Real-time adherence monitoring
Core Benefits
- 30% cost reduction
- 99% schedule adherence
- Accurate demand forecasting
- Optimal resource allocation
Quality & Voice of Customer
Monitor service quality, track customer satisfaction, and identify churn risk indicators.
Key Use Cases
- Service quality monitoring
- Customer satisfaction tracking
- Churn risk identification
- Performance coaching insights
Core Benefits
- 100% interaction coverage
- Proactive churn prevention
- Quality improvement insights
- Real-time performance metrics
Scaling Telecommunications Operations with Unified AI Synergy
Oversai's specialized solution for the telecommunications sector leverages the unified power of our OI, Observability, and Omnichannel platforms. By connecting fragmented data silos into a single customer ontology, we enable the creation of intelligent AI agents that handle high-volume interactions with human-like accuracy.
Our observability platform ensures that 100% of these interactions are monitored for quality, compliance, and sentiment, providing unprecedented visibility into operational performance. Combined with a unified omnichannel workspace, telecommunications leaders can now coordinate complex customer journeys across WhatsApp, Voice, Email, and digital portals without ever losing context.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.