GovernmentUnified & Automated
Enhance government services with unified citizen communication, AI-powered automation, and comprehensive quality monitoring.
Synergy for Government
How Oversai's 3 core platforms combine to transform operations in the government sector.
OI: Automation
Connect department databases and records to build AI agents that assist citizens with forms and services 24/7.
Key Synergy Benefits
- Instant public service information
- Automated form & license guidance
- 24/7 availability for all citizens
- Multilingual support for diversity
Observability: Quality Monitoring
Monitor 100% of interactions to ensure accountability, accessibility, and strict adherence to public service standards.
Key Synergy Benefits
- Zero-gap interaction transparency
- Accessibility compliance monitoring
- Citizen sentiment & satisfaction logs
- Data-driven service improvements
Omnichannel: Unified Inbox
Coordinate responses across multiple agencies on a single, transparent workspace that maintains full case context.
Key Synergy Benefits
- Centralized multi-agency messaging
- Coordinated cross-department cases
- Unified view of citizen history
- Transparent & accountable service
Industry Challenges
Our Solutions
Omnichannel Platform
Unified citizen service platform with complete audit trails and compliance features for government operations.
Key Use Cases
- Citizen inquiry management
- Multi-department coordination
- Public service information
- Complaint and feedback handling
Core Benefits
- Complete audit trails
- Multi-agency coordination
- Transparency and accountability
- Accessibility compliance
AI Agents
Automate routine citizen inquiries about services, forms, requirements, and general information.
Key Use Cases
- Service information automation
- Form and application guidance
- General government information
- Appointment scheduling
Core Benefits
- 24/7 citizen access
- Consistent, accurate information
- Reduced wait times
- Multilingual support capabilities
Quality & Voice of Customer
Monitor citizen satisfaction, ensure service quality, and track performance metrics.
Key Use Cases
- Citizen satisfaction monitoring
- Service quality assurance
- Performance metrics tracking
- Feedback analysis and reporting
Core Benefits
- 100% interaction coverage
- Citizen satisfaction insights
- Service quality improvement
- Transparent performance reporting
Scaling Government Operations with Unified AI Synergy
Oversai's specialized solution for the government sector leverages the unified power of our OI, Observability, and Omnichannel platforms. By connecting fragmented data silos into a single customer ontology, we enable the creation of intelligent AI agents that handle high-volume interactions with human-like accuracy.
Our observability platform ensures that 100% of these interactions are monitored for quality, compliance, and sentiment, providing unprecedented visibility into operational performance. Combined with a unified omnichannel workspace, government leaders can now coordinate complex customer journeys across WhatsApp, Voice, Email, and digital portals without ever losing context.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.