EducationUnified & Automated
Enhance educational operations with unified communication, AI-powered automation, and intelligent workforce management.
Synergy for Education
How Oversai's 3 core platforms combine to transform operations in the education sector.
OI: Automation
Automate enrollment FAQs and financial aid guidance with AI agents connected to your student information systems.
Key Synergy Benefits
- Instant enrollment status updates
- Automated financial aid workflows
- 24/7 applicant support during peaks
- AI-guided course registration help
Observability: Quality Monitoring
Analyze 100% of student and parent interactions to identify friction in administrative processes and ensure service empathy.
Key Synergy Benefits
- Automated compliance for student data
- Empathy and sentiment tracking
- Detection of common enrollment hurdles
- Service quality auditing for staff
Omnichannel: Unified Inbox
Unify email, phone, SMS, and portal chat into one workspace to provide coordinated support across every department.
Key Synergy Benefits
- Centralized parent-student messaging
- Cross-department ticket visibility
- Unified interaction history for advisors
- Secure, FERPA-aware communication
Industry Challenges
Our Solutions
Omnichannel Platform
Unify communications with students, parents, and staff across email, phone, SMS, and messaging platforms.
Key Use Cases
- Student and parent communication
- Enrollment and admissions support
- Administrative inquiry management
- Multi-department coordination
Core Benefits
- Unified communication hub
- Complete student interaction history
- Secure, privacy-compliant platform
- Efficient department collaboration
AI Agents
Automate routine inquiries about enrollment, schedules, financial aid, and general information.
Key Use Cases
- Enrollment and application questions
- Schedule and course information
- Financial aid inquiries
- Campus services information
Core Benefits
- Instant responses to common questions
- 24/7 availability for students
- Reduced administrative workload
- Consistent, accurate information delivery
Workforce Management
Optimize staff scheduling for peak enrollment periods, events, and academic calendar cycles.
Key Use Cases
- Enrollment period staffing optimization
- Event and activity scheduling
- Academic calendar planning
- Staff availability management
Core Benefits
- Efficient resource allocation
- Accurate demand forecasting
- Employee preference consideration
- Cost optimization
Scaling Education Operations with Unified AI Synergy
Oversai's specialized solution for the education sector leverages the unified power of our OI, Observability, and Omnichannel platforms. By connecting fragmented data silos into a single customer ontology, we enable the creation of intelligent AI agents that handle high-volume interactions with human-like accuracy.
Our observability platform ensures that 100% of these interactions are monitored for quality, compliance, and sentiment, providing unprecedented visibility into operational performance. Combined with a unified omnichannel workspace, education leaders can now coordinate complex customer journeys across WhatsApp, Voice, Email, and digital portals without ever losing context.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.