SoftwareUnified & Automated
Scale software support operations with AI automation, unified omnichannel platform, and data-driven customer insights.
Synergy for Software
How Oversai's 3 core platforms combine to transform operations in the software sector.
OI: Automation
Connect your GitHub, Jira, and documentation to build AI agents that solve complex technical issues in seconds.
Key Synergy Benefits
- Instant technical issue resolution
- Automated onboarding sequences
- Real-time help via product data
- AI-powered feature request routing
Observability: Quality Monitoring
Automate QA across all technical tickets to identify bugs instantly and track sentiment for new feature launches.
Key Synergy Benefits
- Automatic bug detection from chat
- Voice of Customer for roadmap
- Technical support accuracy auditing
- Real-time CSAT & churn prediction
Omnichannel: Unified Inbox
Unify Slack, Discord, email, and in-app chat into one workspace that maintains full user context for developers.
Key Synergy Benefits
- Unified in-app & community support
- Seamless context for sales & CSMs
- Centralized developer feedback loop
- Consolidated technical documentation
Industry Challenges
Our Solutions
Omnichannel Platform
Unify support across email, chat, in-app messaging, and community forums with complete customer context.
Key Use Cases
- Unified support across all channels
- Integration with product analytics
- Community forum management
- Technical support ticket routing
Core Benefits
- Complete customer journey visibility
- Integration with product data
- Faster resolution with context
- Seamless channel switching
AI Agents
Automate technical support, feature documentation, and onboarding with intelligent, context-aware responses.
Key Use Cases
- Technical support automation
- Product documentation and FAQs
- Onboarding and setup assistance
- Feature request collection and routing
Core Benefits
- 70% reduction in support tickets
- Instant responses to technical questions
- 24/7 availability across time zones
- Continuous learning from interactions
Quality & Voice of Customer
Analyze support interactions to identify product issues, track satisfaction, and prioritize feature development.
Key Use Cases
- Product feedback analysis
- Support quality monitoring
- Customer satisfaction tracking
- Feature request prioritization
Core Benefits
- Data-driven product decisions
- Proactive issue identification
- Customer satisfaction insights
- Support team performance optimization
Scaling Software Operations with Unified AI Synergy
Oversai's specialized solution for the software sector leverages the unified power of our OI, Observability, and Omnichannel platforms. By connecting fragmented data silos into a single customer ontology, we enable the creation of intelligent AI agents that handle high-volume interactions with human-like accuracy.
Our observability platform ensures that 100% of these interactions are monitored for quality, compliance, and sentiment, providing unprecedented visibility into operational performance. Combined with a unified omnichannel workspace, software leaders can now coordinate complex customer journeys across WhatsApp, Voice, Email, and digital portals without ever losing context.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.