HealthcareUnified & Automated
Transform healthcare operations with HIPAA-compliant omnichannel communication, AI automation, and intelligent workforce optimization.
Synergy for Healthcare
How Oversai's 3 core platforms combine to transform operations in the healthcare sector.
OI: Automation
Securely connect EMR data to build HIPAA-compliant AI agents that automate scheduling, refills, and billing inquiries.
Key Synergy Benefits
- Instant HIPAA-aware patient help
- Automated prescription refill logs
- Intelligent referral & billing help
- 24/7 clinical information access
Observability: Quality Monitoring
Analyze 100% of patient interactions to ensure strict medical protocols are met and detect sentiment shifts in real-time.
Key Synergy Benefits
- Zero-gap protocol compliance
- Detection of clinical risk patterns
- Patient sentiment & empathy tracking
- Automated QA for nursing & billing
Omnichannel: Unified Inbox
Coordinate patients across secure portals, SMS, and voice with a single 360-degree view that maintains full clinical history.
Key Synergy Benefits
- Secure patient-provider messaging
- Multi-channel clinical coordination
- Unified view of care team notes
- HIPAA-compliant interaction logs
Industry Challenges
Our Solutions
Omnichannel Platform
HIPAA-compliant platform for patient communication across phone, email, SMS, and patient portals.
Key Use Cases
- Patient appointment scheduling
- Medical record inquiries
- Insurance and billing questions
- Secure patient communication
Core Benefits
- HIPAA-compliant by design
- Complete patient interaction history
- Secure data handling
- Integration with EMR systems
AI Agents
Automate appointment scheduling, prescription refills, and general inquiries while maintaining compliance.
Key Use Cases
- Appointment scheduling automation
- Prescription refill requests
- General health information
- Insurance verification assistance
Core Benefits
- Reduced call wait times
- 24/7 availability for patients
- Compliance-aware automation
- Seamless handoff to clinical staff
Quality & Voice of Customer
Monitor patient satisfaction, ensure compliance, and identify areas for service improvement.
Key Use Cases
- Patient satisfaction monitoring
- Compliance and quality assurance
- Service quality metrics
- Patient feedback analysis
Core Benefits
- 100% interaction coverage
- Compliance monitoring
- Patient satisfaction insights
- Quality improvement tracking
Workforce Management
Optimize clinical and administrative staff scheduling based on patient demand patterns.
Key Use Cases
- Clinical staff scheduling
- Peak demand forecasting
- Multi-location coordination
- On-call schedule optimization
Core Benefits
- Optimal staff allocation
- Demand-based scheduling
- Reduced overtime costs
- Improved patient access
Scaling Healthcare Operations with Unified AI Synergy
Oversai's specialized solution for the healthcare sector leverages the unified power of our OI, Observability, and Omnichannel platforms. By connecting fragmented data silos into a single customer ontology, we enable the creation of intelligent AI agents that handle high-volume interactions with human-like accuracy.
Our observability platform ensures that 100% of these interactions are monitored for quality, compliance, and sentiment, providing unprecedented visibility into operational performance. Combined with a unified omnichannel workspace, healthcare leaders can now coordinate complex customer journeys across WhatsApp, Voice, Email, and digital portals without ever losing context.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.