Replace Calabrio for QA.
Scale AutoQA in Your Contact Center
Oversai helps contact center teams move from manual QA to AutoQA at scale with 100% interaction coverage, AI-assisted scorecards, and faster coaching insights.
Why Contact Centers Switch from Calabrio to Oversai
Build a stronger QA and AutoQA program with:
Purpose-Built for QA + AutoQA
Oversai focuses specifically on quality operations. Instead of managing broad suite complexity, teams get QA workflows designed for contact center performance.
From Sampling to 100% Coverage
AutoQA analyzes every conversation, not just a sample. This gives QA leaders a complete view of trends, risks, and coaching moments across channels.
AI-Native Quality Insights
Oversai delivers real-time quality signals and AI-assisted scoring workflows so supervisors can prioritize coaching while interactions are still fresh.
Value Aligned to QA Outcomes
Pay for QA and AutoQA capabilities your team uses daily. Oversai is built for fast impact on quality performance without unnecessary module overhead.
Monitor Human + AI Agents Together
Score and compare conversations across human and AI agents in one QA framework, with consistent criteria and easier oversight for hybrid operations.
Faster Coaching Loops
Real-time analysis shortens the gap between interaction, QA review, and coaching action. Teams can respond sooner and improve outcomes faster.
Oversai vs Calabrio for Contact Center QA
Compare platform fit for quality assurance and AutoQA programs
| Feature | Calabrio | Oversai |
|---|---|---|
| QA Platform Fit | Broad WFO Suite Multi-module platform | Focused QA + AutoQA Built for quality ops teams |
| Interaction Coverage | Sample-based Partial visibility | 100% Coverage Every interaction analyzed |
| AutoQA Speed | Batch-oriented workflows Delayed insights | Near Real-Time Instant AI analysis |
| Human + AI Agent QA | Varies by workflow Dependent on setup | Unified Coverage AI + Human agents unified |
| QA + VoC Workflow | Separate module Additional cost | Integrated Built-in VoC analytics |
| Time to Value | Longer rollout Broader implementation scope | Faster Deployment Focused QA deployment |
| Pricing Alignment | Suite-level pricing May include unused modules | QA-Centric Value Focused quality investment |
| Technology | Legacy platform Older architecture | Modern AI Cutting-edge technology |
"Oversai QA positions itself as a powerful tool for customer service teams. The most valued aspect is that Oversai allows for the analysis of 100% of customer interactions thanks to its AI, saving hours of manual review and enabling the auditing of hundreds of additional tickets."
Fernando C.
Quality and Customer Experience Analyst, eCommerce
Mid-Market (51-1000 employees)
"AI — From conversation to data, from data to action, from action to good results. Thanks to its artificial intelligence suite, it turns 100% of customer interactions into valuable data, performing automatic quality analysis and real-time emotion detection."
Sabrina N.
Training and Quality Coordinator
Mid-Market (51-1000 employees)
"The platform is very effective, saves significant time by reducing manual processes, and delivers visible results. I also value the professionalism and support of the Oversai team."
Verified User
Financial Services
Mid-Market (51-1000 employees)
"The AI functionality has allowed us to score hundreds more tickets than our manual QA agent was whilst giving us valuable insight into the services we were providing."
Verified User
Health, Wellness and Fitness
Trusted by Industry Leaders
"The Oversai team brings together three key pillars that make their solution highly recommended. First, they have solid experience and a deep understanding of QA processes within customer service operations. Second, they have strong technological expertise and are building their solution on a foundation we believe will be truly disruptive—one that could redefine roles like QA analysts in just a few years."
Why Oversai Wins for Contact Center QA
QA + AutoQA Purpose-Built
Oversai is built for contact center quality teams running QA and AutoQA, with workflows centered on scorecards, insights, and coaching actions.
100% Interaction Coverage
Analyze every single conversation across channels, then prioritize what needs human review with AI-assisted QA triage.
Value for QA Teams
Oversai aligns pricing with quality outcomes, so teams can scale AutoQA without paying for broad suite complexity they may not need.
AI-Assisted Scoring
Standardize evaluations with AI suggestions and reviewer controls, so calibration stays consistent while throughput increases.
Faster Time to Value
Launch QA and AutoQA programs quickly with a focused deployment path and less operational overhead.
Integrated QA + VoC Insights
Connect quality findings with customer sentiment and recurring friction points in one workflow for faster cross-team action.
Ready to Upgrade from Calabrio to AutoQA?
See how Oversai helps contact center teams modernize QA with AutoQA workflows, full interaction coverage, and faster coaching impact.
Dedicated support to transition from legacy QA workflows
Get AutoQA live quickly with guided rollout support
Quality experts help with calibration and adoption
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.
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