Replace Calabrio WFO.
Modern AI QA Focused
While Calabrio offers a full WFO suite with complex implementation, Oversai provides focused QA excellence with 100% coverage, real-time AI analysis, and better value. Modern platform, better insights.
Why Switch from Calabrio to Oversai?
Here's what Oversai offers that Calabrio doesn't:
Complex WFO Suite
Calabrio is a full workforce optimization suite, which means complex implementation, higher costs, and features you may not need. Oversai focuses specifically on QA excellence.
Sample-Based QA
Calabrio uses traditional sample-based quality assurance, only reviewing a portion of interactions. Oversai analyzes 100% of interactions for complete visibility.
Legacy Architecture
Calabrio's legacy WFO platform lacks modern AI capabilities and real-time processing. Oversai uses cutting-edge AI technology for instant insights.
Expensive WFO Pricing
Full WFO suites like Calabrio come with enterprise pricing that includes many modules you may not need. Oversai offers focused QA at better value.
Limited AI Agent Support
Calabrio's legacy architecture has limited support for AI agents. Oversai fully supports both AI and human agents in one unified platform.
Batch Processing Delays
Calabrio processes interactions with delays and batch processing. Oversai provides real-time AI analysis as interactions happen for immediate insights.
Oversai vs Calabrio: Platform Comparison
See how Oversai's focused QA approach outperforms Calabrio's WFO suite
| Feature | Calabrio | Oversai |
|---|---|---|
| Platform Type | Full WFO Suite Multiple modules | Focused QA Platform QA excellence focused |
| Interaction Coverage | Sample-based Limited coverage | 100% Coverage Every interaction analyzed |
| Real-time Analysis | Batch processing Delayed insights | Real-time Instant AI analysis |
| AI Agent Monitoring | Limited Legacy architecture | Full Support AI + Human agents unified |
| Voice of Customer | Separate module Additional cost | Integrated Built-in VoC analytics |
| Implementation | Complex Full suite setup | Fast & Simple Focused QA deployment |
| Pricing & Value | Enterprise WFO pricing Multiple modules | Better Value Focused QA pricing |
| Technology | Legacy platform Older architecture | Modern AI Cutting-edge technology |
"Oversai QA positions itself as a powerful tool for customer service teams. The most valued aspect is that Oversai allows for the analysis of 100% of customer interactions thanks to its AI, saving hours of manual review and enabling the auditing of hundreds of additional tickets."
Fernando C.
Quality and Customer Experience Analyst, eCommerce
Mid-Market (51-1000 employees)
"AI — From conversation to data, from data to action, from action to good results. Thanks to its artificial intelligence suite, it turns 100% of customer interactions into valuable data, performing automatic quality analysis and real-time emotion detection."
Sabrina N.
Training and Quality Coordinator
Mid-Market (51-1000 employees)
"The platform is very effective, saves significant time by reducing manual processes, and delivers visible results. I also value the professionalism and support of the Oversai team."
Verified User
Financial Services
Mid-Market (51-1000 employees)
"The AI functionality has allowed us to score hundreds more tickets than our manual QA agent was whilst giving us valuable insight into the services we were providing."
Verified User
Health, Wellness and Fitness
Trusted by Industry Leaders
"The Oversai team brings together three key pillars that make their solution highly recommended. First, they have solid experience and a deep understanding of QA processes within customer service operations. Second, they have strong technological expertise and are building their solution on a foundation we believe will be truly disruptive—one that could redefine roles like QA analysts in just a few years."
Why Oversai Wins Over Calabrio
Focused QA Excellence
While Calabrio is a full WFO suite with many modules, Oversai focuses specifically on QA excellence with specialized features and better value.
100% Interaction Coverage
Oversai analyzes every single conversation, while Calabrio uses sample-based QA that only reviews a portion of interactions.
Better Value Pricing
Oversai offers better value with focused QA pricing, compared to Calabrio's expensive full WFO suite that includes modules you may not need.
Real-time AI Analysis
Get quality insights instantly as interactions happen. Oversai uses modern AI technology, while Calabrio relies on batch processing with delays.
Faster Implementation
Oversai's focused QA platform means faster implementation compared to Calabrio's complex full suite deployment.
Integrated Voice of Customer
Oversai includes integrated VoC analytics built into the QA platform, while Calabrio requires separate modules at additional cost.
Ready to Replace Calabrio?
Discover why Oversai is the better alternative to Calabrio. Get focused QA excellence, 100% interaction coverage, and better value—without the complexity of a full WFO suite.
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