Replace CallMiner.
Better Value + Real-time QA
While CallMiner offers conversation analytics with enterprise pricing, Oversai provides unified QA and analytics with 100% coverage, real-time AI analysis, and better value. Complete solution, better pricing.
Why Switch from CallMiner to Oversai?
Here's what Oversai offers that CallMiner doesn't:
Enterprise Analytics Pricing
CallMiner requires enterprise-level pricing for conversation analytics, which can be cost-prohibitive. Oversai offers better value with comprehensive features included.
Limited Coverage
CallMiner processes a subset of interactions with batch processing. Oversai analyzes 100% of interactions for complete visibility into quality and analytics.
Analytics-Only Focus
CallMiner focuses primarily on conversation analytics. Oversai combines QA and analytics in one unified platform, providing comprehensive insights.
Batch Processing Delays
CallMiner processes interactions with delays and batch processing. Oversai provides real-time AI analysis as interactions happen for immediate insights.
Limited AI Agent Support
CallMiner's legacy architecture has limited support for AI agents. Oversai fully supports both AI and human agents in one unified platform.
Complex Implementation
CallMiner requires complex setup and configuration. Oversai offers simpler implementation with universal platform compatibility and dedicated support.
Oversai vs CallMiner: Platform Comparison
See how Oversai's unified QA and analytics approach outperforms CallMiner
| Feature | CallMiner | Oversai |
|---|---|---|
| Platform Focus | Conversation Analytics Analytics-focused | QA + Analytics Unified Comprehensive platform |
| Interaction Coverage | Limited coverage Subset of interactions | 100% Coverage Every interaction analyzed |
| Real-time Analysis | Batch processing Delayed insights | Real-time Instant AI analysis |
| AI Agent Monitoring | Limited Legacy architecture | Full Support AI + Human agents unified |
| Voice of Customer | Available Separate feature | Integrated Built-in VoC analytics |
| Quality Assurance | Limited Analytics-focused | Comprehensive QA Full QA capabilities |
| Pricing & Value | Enterprise analytics pricing Premium pricing model | Better Value More features at better pricing |
| Implementation | Complex Enterprise setup | Fast & Simple Streamlined deployment |
"Oversai QA positions itself as a powerful tool for customer service teams. The most valued aspect is that Oversai allows for the analysis of 100% of customer interactions thanks to its AI, saving hours of manual review and enabling the auditing of hundreds of additional tickets."
Fernando C.
Quality and Customer Experience Analyst, eCommerce
Mid-Market (51-1000 employees)
"AI — From conversation to data, from data to action, from action to good results. Thanks to its artificial intelligence suite, it turns 100% of customer interactions into valuable data, performing automatic quality analysis and real-time emotion detection."
Sabrina N.
Training and Quality Coordinator
Mid-Market (51-1000 employees)
Why Oversai Wins Over CallMiner
Unified QA + Analytics
While CallMiner focuses on analytics only, Oversai combines QA and analytics in one unified platform for comprehensive insights.
100% Interaction Coverage
Oversai analyzes every single conversation, while CallMiner processes a subset of interactions with batch processing.
Better Value Pricing
Oversai offers better value with transparent pricing, compared to CallMiner's expensive enterprise analytics pricing.
Real-time AI Analysis
Get quality insights instantly as interactions happen. Oversai uses modern AI technology, while CallMiner relies on batch processing with delays.
Integrated Voice of Customer
Oversai includes integrated VoC analytics built into the platform, while CallMiner requires separate features at additional cost.
Comprehensive QA
Oversai provides comprehensive QA capabilities alongside analytics, while CallMiner focuses primarily on analytics without full QA features.
Ready to Replace CallMiner?
Discover why Oversai is the better alternative to CallMiner. Get unified QA and analytics, 100% interaction coverage, and better value—without enterprise pricing.
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