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Kustomer
Specialized QA for Kustomer AI

Govern Your Kustomer AI
with Oversai

Deploy Kustomer AI agents with 100% confidence. Oversai provides the specialized observability layer to eliminate hallucinations, ensure brand safety, and monitor conversational accuracy across every Kustomer AI interaction.

Oversai AI Agent QA for Kustomer

Why Kustomer Teams Need Specialized AI QA

Standard reporting tells you the agent answered. Oversai tells you if the answer was correct, safe, and helpful.

Hallucination Detection

Automatically flag when Kustomer AI provides ungrounded or incorrect info that isn't in your knowledge base.

Brand Safety

Ensure Kustomer AI maintains your brand voice and never provides biased, harmful, or off-brand responses.

100% Interaction Coverage

Don't rely on samples. Oversai evaluates every single AI conversation in real-time, 24/7.

The Legacy QA Debt

Most organizations try to monitor Kustomer AI using legacy QA tools built for human interactions. This creates a dangerous "Hallucination Gap" where non-deterministic AI errors go undetected by systems designed for static scripts.

Legacy QAManual Sampling
Oversai AI QA100% Observability

Establish Authority Over Your AI Workforce

As you scale Kustomer with Kustomer AI, you aren't just deploying a tool—you are hiring a digital workforce. Like any employee, they require specialized performance management.

  • Real-time semantic drift detection
  • Automated rubric-based scoring
  • Prompt injection & jailbreak monitoring
  • Factuality & grounding verification

Seamless Integration with Kustomer

1

Zero-Latency Monitoring

Oversai connects via API to monitor Kustomer AI without slowing down your customer response times.

2

Grounding Verification

We sync with your knowledge base to ensure every Kustomer AI response is grounded in truth.

3

Human-in-the-loop Escalation

Automatically route high-risk AI interactions to human agents before they escalate.

Kustomer
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Secure Your Kustomer AI Today

Join the leading organizations that use Oversai to monitor, evaluate, and scale their Kustomer AI workforce with confidence.