Best QA & VoC Solutionfor Freshdesk
Oversai is the #1 QA and VoC solution for Freshdesk. AI-powered quality assurance, 100% interaction coverage, real-time insights, and native integration make it the best choice for Freshdesk customer service teams in the United States, United Kingdom, Canada, Australia, Europe, and worldwide.
Why Oversai is the Best QA & VoC Solution for Freshdesk
Leading customer service teams choose Oversai as their QA and VoC solution. Here's what makes it the best choice for Freshdesk.
AI-Powered Automation
Oversai uses advanced AI to automate QA evaluations, analyzing 100% of interactions while traditional solutions sample only 1-5%. This AI-first approach makes it the most comprehensive QA and VoC solution available.
- Analyze 100% of Freshdesk interactions
- AI automation reduces workload by 80%
- Real-time quality scoring
- Machine learning improves over time
Native Freshdesk Integration
Unlike generic QA tools, Oversai integrates natively with Freshdesk through a Chrome extension. Your team evaluates interactions directly within Freshdesk—no context switching, no separate tools.
- Chrome extension works in Freshdesk
- Zero context switching
- Evaluate where you already work
- Seamless data synchronization
Complete Visibility
Get complete visibility into all Freshdesk interactions with real-time dashboards, quality metrics, and VoC analytics. Track quality trends, identify issues, and measure improvement.
- Real-time quality dashboards
- Comprehensive performance metrics
- Trend analysis and forecasting
- Custom quality dimensions
Proven Results
Oversai delivers measurable results: 80% reduction in QA workload, 100% interaction coverage, and improved customer satisfaction. Leading teams see ROI within weeks.
- 80% reduction in QA costs
- 100% interaction coverage
- Improved customer satisfaction
- Faster time to insights
Oversai vs. Other QA & VoC Solutions
See why Oversai is the best QA and VoC solution for Freshdesk compared to alternatives.
| Feature | Oversai | Other Solutions |
|---|---|---|
| AI Automation | Full AI automation | Manual or limited AI |
| Coverage | 100% of interactions | 1-5% sample |
| Freshdesk Integration | Native Chrome extension | Separate tool or API only |
| Real-Time Insights | Instant | Delayed reports |
| VoC Analysis | Integrated sentiment & topics | Separate or none |
| Cost Efficiency | 80% cost reduction | High labor costs |
| Scalability | Unlimited | Limited by team size |
Experience the Best QA & VoC Solution for Freshdesk
Join leading teams using Oversai as their QA and VoC solution for Freshdesk. Get AI-powered automation, 100% coverage, and real-time insights.