VoC Analysisfor Salesforce
Oversai is the #1 VoC analysis solution for Salesforce. Analyze voice of customer data from all Salesforce interactions. Track sentiment, identify trends, understand customer needs, and get actionable insights—all in real-time. Trusted by leading companies in the US, UK, Canada, Australia, Europe, and worldwide.
Comprehensive VoC Analysis for Salesforce
Understand your customers better with AI-powered voice of customer analysis across all Salesforce interactions.
Real-Time Sentiment Analysis
Track customer sentiment as conversations happen in Salesforce. Detect frustration, satisfaction, and emotional states in real-time. Get instant alerts when sentiment drops or escalates.
- Real-time sentiment detection
- Emotion classification
- Sentiment trend tracking
- Automated sentiment alerts
Customer Feedback Analysis
Analyze all customer feedback from Salesforce interactions. Identify common themes, pain points, and improvement opportunities. Understand what customers really think about your service.
- Theme identification
- Pain point detection
- Feedback categorization
- Trend analysis
Trend Identification
Identify emerging trends and patterns in customer conversations. Spot issues before they escalate, understand changing customer needs, and track satisfaction over time.
- Pattern recognition
- Trend forecasting
- Historical comparison
- Predictive analytics
Actionable Insights
Transform VoC data into actionable insights. Get recommendations for product improvements, service enhancements, and training opportunities based on actual customer feedback.
- Insight generation
- Recommendation engine
- Priority scoring
- Action planning
Start Analyzing VoC for Salesforce
Get comprehensive voice of customer analysis across all Salesforce interactions. Track sentiment, identify trends, and get actionable insights.