Govern Your Zendesk AIwith Oversai
Deploy Zendesk AI agents with 100% confidence. Oversai provides the specialized observability layer to eliminate hallucinations, ensure brand safety, and monitor conversational accuracy across every Zendesk AI interaction.
Why Zendesk Teams Need Specialized AI QA
Standard reporting tells you the agent answered. Oversai tells you if the answer was correct, safe, and helpful.
Hallucination Detection
Automatically flag when Zendesk AI provides ungrounded or incorrect info that isn't in your knowledge base.
Brand Safety
Ensure Zendesk AI maintains your brand voice and never provides biased, harmful, or off-brand responses.
100% Interaction Coverage
Don't rely on samples. Oversai evaluates every single AI conversation in real-time, 24/7.
The Legacy QA Debt
Most organizations try to monitor Zendesk AI using legacy QA tools built for human interactions. This creates a dangerous "Hallucination Gap" where non-deterministic AI errors go undetected by systems designed for static scripts.
Establish Authority Over Your AI Workforce
As you scale Zendesk with Zendesk AI, you aren't just deploying a tool—you are hiring a digital workforce. Like any employee, they require specialized performance management.
- Real-time semantic drift detection
- Automated rubric-based scoring
- Prompt injection & jailbreak monitoring
- Factuality & grounding verification
Seamless Integration with Zendesk
Zero-Latency Monitoring
Oversai connects via API to monitor Zendesk AI without slowing down your customer response times.
Grounding Verification
We sync with your knowledge base to ensure every Zendesk AI response is grounded in truth.
Human-in-the-loop Escalation
Automatically route high-risk AI interactions to human agents before they escalate.
Secure Your Zendesk AI Today
Join the leading organizations that use Oversai to monitor, evaluate, and scale their Zendesk AI workforce with confidence.