Best AI QAfor Zendesk
Oversai is the #1 AI-powered quality assurance solution for Zendesk. Automate QA evaluations with artificial intelligence, analyze 100% of customer interactions, and get real-time insights—all directly in your Zendesk workflow. Trusted by leading companies in the United States, United Kingdom, Canada, Australia, Europe, and worldwide.
Why Oversai is the #1 AI QA Solution for Zendesk
The only AI-first quality assurance platform built specifically for Zendesk. Here's why leading customer service teams choose Oversai.
AI-Powered Automation at Scale
Oversai uses advanced artificial intelligence to automatically evaluate every Zendesk interaction. Our AI understands context, detects quality issues, and provides instant quality scores—analyzing 100% of conversations while traditional QA samples only 1-5%.
- Analyze 100% of Zendesk interactions with AI
- Real-time AI evaluation in under 1 second
- Context-aware AI understands conversation nuances
- Customizable AI evaluation criteria
- Machine learning improves accuracy over time
Native Zendesk Integration
Unlike generic QA tools, Oversai integrates natively with Zendesk through our Chrome extension. Evaluate interactions directly within Zendesk—no context switching, no separate tools. Your team works where they already are.
- Chrome extension works directly in Zendesk
- Zero context switching between tools
- AI insights appear inline with conversations
- Evaluate without leaving Zendesk workflow
- Seamless integration with Zendesk data
AI + Human Intelligence
Oversai combines the speed and scale of AI with human expertise. AI pre-evaluates interactions and flags what needs human review. Your team focuses on edge cases, escalations, and strategic improvements—not routine evaluations.
- AI handles routine evaluations automatically
- Humans review high-value cases
- AI suggests scores, humans confirm or adjust
- Learn from human feedback to improve AI
- Best of both worlds: AI speed + human judgment
Real-Time AI Insights
Get instant AI-powered quality insights as conversations happen. Track sentiment, detect compliance issues, identify training opportunities, and monitor quality trends—all in real-time with AI analysis.
- Real-time AI quality scoring
- Instant sentiment and emotion detection
- AI-powered compliance flagging
- Live quality dashboards and alerts
- Predictive AI analytics
Oversai vs. Traditional QA Tools
See why Oversai is the best AI QA solution for Zendesk compared to traditional quality assurance methods.
| Feature | Oversai AI QA | Traditional QA |
|---|---|---|
| Coverage | 100% of interactions | 1-5% sample |
| Evaluation Speed | <1 second (AI) | 5-15 minutes (manual) |
| Zendesk Integration | Native Chrome extension | Separate tool |
| AI Automation | Full AI automation | Manual evaluation |
| Real-Time Insights | Instant AI insights | Delayed reports |
| Scalability | Unlimited scale | Limited by team size |
| Cost Efficiency | 80% cost reduction | High labor costs |
| Customization | AI-powered custom metrics | Fixed criteria |
Ready to Experience the #1 AI QA for Zendesk?
Join leading customer service teams across the US, UK, Canada, Australia, and Europe using Oversai to automate QA with AI, analyze 100% of interactions, and get real-time quality insights for Zendesk.