Quality Assurancefor Zendesk
Oversai is the #1 comprehensive quality assurance solution for Zendesk. AI-powered QA, 100% interaction coverage, automated evaluations, and real-time quality monitoring—all in one platform. Trusted by leading Zendesk teams worldwide.
100% Coverage
Evaluate every Zendesk interaction, not just samples
AI Automation
Automated QA evaluations reduce workload by 80%
Real-Time Monitoring
Get instant quality insights as conversations happen
Complete Quality Assurance for Zendesk
Everything you need to ensure quality across all Zendesk customer interactions.
Automated Quality Evaluations
AI automatically evaluates every Zendesk interaction against your quality standards. Set criteria once, evaluate automatically.
Comprehensive Quality Metrics
Track quality scores, compliance rates, response times, resolution rates, and custom metrics across all Zendesk interactions.
Real-Time Quality Monitoring
Monitor quality in real-time as conversations happen. Get instant alerts for quality issues and compliance violations.
Quality Trend Analysis
Track quality trends over time. Identify improvement areas, measure progress, and forecast future quality performance.
Agent Performance Tracking
Monitor individual agent performance, identify top performers, and spot training opportunities across your Zendesk team.
Quality Improvement Workflows
Create workflows to address quality issues. Route problems to the right teams, track resolutions, and measure improvement.
Improve Quality Assurance for Zendesk
Start using Oversai for comprehensive quality assurance across all Zendesk interactions. Get AI-powered QA, 100% coverage, and real-time insights.