Sentiment Analysisfor Zendesk
Oversai is the #1 sentiment analysis solution for Zendesk. Track customer sentiment in real-time across all Zendesk interactions. Detect emotions, identify satisfaction trends, and get actionable insights to improve customer experience. Trusted by leading companies worldwide.
Comprehensive Sentiment Analysis for Zendesk
Understand customer emotions and satisfaction levels across all Zendesk interactions with AI-powered sentiment analysis.
Real-Time Sentiment Detection
Detect customer sentiment as conversations happen in Zendesk. AI analyzes language, tone, and context to identify positive, neutral, or negative sentiment instantly.
- Real-time sentiment scoring
- Positive, neutral, negative classification
- Sentiment trend tracking
- Instant sentiment alerts
Emotion Analysis
Go beyond basic sentiment to detect specific emotions: frustration, satisfaction, anger, joy, confusion, and more. Understand the emotional journey of each customer interaction.
- Multi-emotion detection
- Emotion intensity scoring
- Emotion trend analysis
- Emotional journey mapping
Satisfaction Tracking
Track customer satisfaction scores across all Zendesk interactions. Identify satisfaction trends, correlate with agent performance, and measure improvement over time.
- Satisfaction scoring
- Trend analysis
- Performance correlation
- Satisfaction forecasting
Actionable Insights
Transform sentiment data into actionable insights. Identify pain points, predict churn risk, and recommend improvements based on customer sentiment patterns.
- Pain point identification
- Churn risk prediction
- Improvement recommendations
- Sentiment-based alerts
Start Analyzing Sentiment for Zendesk
Get comprehensive sentiment analysis across all Zendesk interactions. Track emotions, identify trends, and improve customer experience.