Complete product suite
All the tools you need to streamline and optimize your operations.
Oversai provides a comprehensive suite of products designed to automate and optimize customer experience operations. The platform includes solutions for quality assurance automation, voice of customer monitoring, omnichannel customer support, and operations intelligence. All products integrate with existing CRM and customer service platforms, enabling teams to monitor 100% of interactions, automate QA evaluations, track customer sentiment in real-time, and build AI agents for customer operations—all from a unified platform that scales with your business.
Everything you need for customer operations
From AI-powered agents to analytics and workforce optimization - unified in one platform.
Omnichannel AI Agents
Automate 80% of customer inquiries while reducing support costs by 70% with AI agents that deliver human-like conversations across every channel.
Quality & Voice of Customer
Analyze 100% of human and AI agent interactions to identify issues before they escalate, improving satisfaction scores by 85% with actionable quality insights.
AI Agent Quality Assurance
Specialized QA to eliminate hallucinations and ensure brand-safe, accurate AI interactions.
WFM Monitoring & Scheduling
Optimize staffing with AI-powered forecasting and scheduling that reduces labor costs by 30% while maintaining 99% service level compliance.
Resource Planning
Optimize inventory and streamline planning with DRP & MRP to boost efficiency.
Omnichannel
Unify all customer touchpoints in one intelligent workspace, reducing response times by 60% while delivering seamless cross-channel experiences.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.