Recovery LogicThat Works
Automate payment reminders, optimize collection calls, and improve recovery rates with AI-powered insights and multi-channel outreach.
Platform Synergy for Collections
How our three core platforms work in synergy to maximize debt recovery while maintaining compliance.
OI: Automation
Use your historical payment and interaction data to build AI models that predict delinquency risks and prioritize outreach.
Key Synergy Benefits
- Identify high-risk accounts before default
- Automated payment plan generation
- Dynamic settlement offer optimization
- Deep integration with financial records
Observability: Quality Monitoring
Monitor 100% of collection conversations to ensure strict adherence to financial regulations and brand safety guidelines.
Key Synergy Benefits
- 100% automated regulatory compliance checks
- Detect and flag aggressive or non-compliant language
- Audit-ready documentation for every interaction
- Real-time recovery performance dashboards
Omnichannel: Unified Inbox
Coordinate payment reminders across WhatsApp, SMS, and Email to reach customers on their preferred channels.
Key Synergy Benefits
- Increase recovery rates by up to 45%
- Reduce friction with self-service payment links
- Consistent messaging across all touchpoints
- Seamless escalation to human collectors
Everything You Need to Improve Collections
Powerful tools that help your team recover payments faster, maintain compliance, and optimize collection operations.
Automated Payment Reminders
Send personalized payment reminders via SMS, email, and WhatsApp with optimal timing and messaging.
Intelligent Call Routing
Route collection calls to specialized agents based on account status, payment history, and risk level.
Payment Plan Management
Automatically create and manage payment plans, send reminders, and track compliance.
Compliance & Documentation
Ensure all collection activities comply with regulations with automated documentation and audit trails.
Outbound Campaign Automation
Run targeted collection campaigns across multiple channels with intelligent scheduling and follow-ups.
Real-Time Analytics
Track collection rates, agent performance, and campaign effectiveness with real-time dashboards.
Measurable Results for Collections Teams
See dramatic improvements in collection performance with AI-powered automation and intelligent workflows.
Increase in collection rates
Reduction in collection cycle time
Improvement in agent productivity
Compliance with regulations
Powered by Our Collections Platform
Our comprehensive collections solution combines AI-powered automation, multi-channel outreach, and compliance tools to improve recovery rates.
Voice AI
AI-powered outbound calling for collections with intelligent routing and compliance tracking.
WhatsApp AI
Automated payment reminders and collections outreach via WhatsApp with compliance tracking.
Email AI
Automated email reminders and payment plan communications with delivery tracking.
Omnichannel
Unified platform for managing collections across all communication channels.
Back-Office AI
Automate payment plan management, documentation, and compliance workflows.
QA Automation
Ensure compliance and quality in all collection interactions with automated monitoring.
The Future of Payment Recovery
Oversai's collections solution streamlines payment recovery through data-driven automation and multi-channel outreach. By connecting financial records with automated engagement tools, the platform identifies at-risk accounts early and triggers personalized reminders across WhatsApp, SMS, and Email.
100% monitoring of collection interactions ensures strict regulatory compliance and brand safety, while improving recovery rates and reducing manual overhead for collection teams by up to 50%.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.