Unified SupportThat Scales
Deliver fast, personalized support across all channels with AI-powered automation and intelligent agent routing.
Platform Synergy for Support
How our three core platforms work in synergy to deliver exceptional service at scale.
OI: Automation
Build AI agents that resolve complex inquiries by accessing your complete customer ontology and data history.
Key Synergy Benefits
- Resolve 80% of inquiries without human intervention
- Deep understanding of customer history and context
- Seamless integration with technical documentation
- Automated task execution across business systems
Observability: Quality Monitoring
Automate QA for every single interaction to ensure high service standards and identify agent coaching needs.
Key Synergy Benefits
- Real-time sentiment and emotion tracking
- Automatic detection of hallucinations in AI responses
- AI-assisted scoring for faster human reviews
- Identify and resolve systemic support issues early
Omnichannel: Unified Inbox
One intelligent interface for phone, email, WhatsApp, and chat with a shared 360-degree customer view.
Key Synergy Benefits
- Eliminate channel silos for faster resolution
- Seamless human-AI collaboration and handoff
- Intelligent routing to the best-suited agent
- Consistent brand experience across all touchpoints
Everything You Need to Deliver Great Support
Powerful tools that help your team resolve issues faster, improve customer satisfaction, and scale support operations efficiently.
Omnichannel Support
Unify all customer interactions across phone, email, chat, WhatsApp, and social media in one platform.
AI-Powered Responses
Instant, accurate responses to common questions with AI agents that learn from your knowledge base.
Smart Ticket Routing
Automatically route tickets to the right agent based on expertise, workload, and customer priority.
Real-Time Analytics
Monitor response times, resolution rates, and customer satisfaction in real-time dashboards.
Quality Assurance
Automated QA scoring and coaching insights to help agents improve their performance.
Customer Insights
Understand customer sentiment, identify trends, and proactively address issues before they escalate.
Proven Results for Support Teams
See dramatic improvements in support metrics with AI-powered automation and intelligent routing.
Reduction in response time
First contact resolution rate
Cost reduction in support operations
Customer satisfaction score
Powered by Our Customer Service Platform
Our comprehensive customer service solution combines omnichannel communication, AI-powered agents, and quality insights to deliver exceptional support.
Omnichannel
Unified inbox for all customer interactions across phone, email, chat, WhatsApp, and more.
WhatsApp AI
AI-powered WhatsApp support with instant responses and seamless handoff to agents.
WebChat AI
Intelligent web chat for instant customer support and engagement on your website.
Email AI
AI-powered email support with intelligent routing and automated responses.
Voice AI
AI-powered voice support with intelligent call routing and automated responses.
QA Automation
Automated quality scoring and coaching insights to improve agent performance.
Voice of Customer
Capture and analyze customer feedback to identify trends and improve satisfaction.
The Future of Support Operations
Oversai's customer service solution transforms support operations by unifying all customer interactions—phone, email, chat, WhatsApp, SMS, and social media—into one intelligent workspace. AI agents handle routine inquiries instantly, while complex issues are automatically routed to human experts based on expertise and workload.
The platform monitors 100% of interactions for quality and sentiment, providing real-time insights that help teams resolve issues faster, improve first contact resolution rates, and deliver exceptional customer experiences at scale.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.