Exceptional CustomerService at Scale
Deliver fast, personalized support across all channels with AI-powered automation and intelligent agent routing.
Oversai's customer service solution transforms support operations by unifying all customer interactions—phone, email, chat, WhatsApp, SMS, and social media—into one intelligent workspace. AI agents handle routine inquiries instantly, while complex issues are automatically routed to human experts based on expertise and workload. The platform monitors 100% of interactions for quality and sentiment, providing real-time insights that help teams resolve issues faster, improve first contact resolution rates, and deliver exceptional customer experiences at scale.
Everything You Need to Deliver Great Support
Powerful tools that help your team resolve issues faster, improve customer satisfaction, and scale support operations efficiently.
Omnichannel Support
Unify all customer interactions across phone, email, chat, WhatsApp, and social media in one platform.
AI-Powered Responses
Instant, accurate responses to common questions with AI agents that learn from your knowledge base.
Smart Ticket Routing
Automatically route tickets to the right agent based on expertise, workload, and customer priority.
Real-Time Analytics
Monitor response times, resolution rates, and customer satisfaction in real-time dashboards.
Quality Assurance
Automated QA scoring and coaching insights to help agents improve their performance.
Customer Insights
Understand customer sentiment, identify trends, and proactively address issues before they escalate.
Proven Results for Support Teams
See dramatic improvements in support metrics with AI-powered automation and intelligent routing.
Reduction in response time
First contact resolution rate
Cost reduction in support operations
Customer satisfaction score
Powered by Our Customer Service Platform
Our comprehensive customer service solution combines omnichannel communication, AI-powered agents, and quality insights to deliver exceptional support.
Omnichannel
Unified inbox for all customer interactions across phone, email, chat, WhatsApp, and more.
WhatsApp AI
AI-powered WhatsApp support with instant responses and seamless handoff to agents.
WebChat AI
Intelligent web chat for instant customer support and engagement on your website.
Email AI
AI-powered email support with intelligent routing and automated responses.
Voice AI
AI-powered voice support with intelligent call routing and automated responses.
QA Automation
Automated quality scoring and coaching insights to improve agent performance.
Voice of Customer
Capture and analyze customer feedback to identify trends and improve satisfaction.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.