IT Supporton Autopilot
Resolve IT issues faster with AI-powered troubleshooting, intelligent ticket routing, and comprehensive asset management.
Platform Synergy for IT
How our three core platforms work in synergy to streamline IT support and improve internal efficiency.
OI: Automation
Build AI agents that resolve technical issues by understanding your documentation, system architecture, and historical tickets.
Key Synergy Benefits
- Self-service resolution for 70% of tickets
- Deep integration with Jira and ServiceNow
- Automated troubleshooting based on logs
- Proactive system health notifications
Observability: Quality Monitoring
Monitor 100% of support interactions to ensure SLA compliance and identify emerging technical friction points across the organization.
Key Synergy Benefits
- Real-time SLA breach risk detection
- Automated QA for technical accuracy
- Sentiment analysis for internal CSAT tracking
- Global view of technical debt and issues
Omnichannel: Unified Inbox
Enable employees to create and track tickets directly from Slack, WhatsApp, or WebChat with instant AI-powered assistance.
Key Synergy Benefits
- Reduce resolution time by 70%
- Meet employees on their preferred channels
- Unified ticket history across all channels
- Instant handoff to live IT specialists
Everything You Need to Run IT Support
Powerful tools that help your IT team resolve issues faster, manage assets efficiently, and maintain high service levels.
IT Ticket Management
Centralized ticket system for tracking, prioritizing, and resolving IT issues efficiently.
AI-Powered Troubleshooting
Instant solutions for common IT issues with AI agents that learn from your knowledge base.
Smart Escalation
Automatically route complex issues to the right IT specialist based on expertise and availability.
Knowledge Base Integration
Seamlessly integrate with your IT documentation and knowledge base for instant answers.
Asset Management
Track IT assets, software licenses, and hardware inventory with automated updates.
SLA Management
Monitor and enforce service level agreements with automated alerts and reporting.
Proven Results for IT Teams
See dramatic improvements in IT support metrics with AI-powered automation and intelligent workflows.
Reduction in resolution time
First contact resolution rate
Reduction in IT support costs
SLA compliance rate
Powered by Our IT Helpdesk Platform
Our comprehensive IT helpdesk solution combines omnichannel ticketing, AI-powered troubleshooting, and asset management to streamline IT support.
Omnichannel
Unified ticket management across all channels with complete interaction history.
WebChat AI
AI-powered chat support for instant IT troubleshooting and ticket creation.
Email AI
Automated email ticket management with intelligent routing and response suggestions.
Back-Office AI
Automate asset management, license tracking, and IT documentation workflows.
QA Automation
Monitor SLA compliance and IT support quality with automated scoring and insights.
OI Platform
Build custom IT helpdesk apps and workflows tailored to your organization's needs.
The Future of IT Support
Oversai's IT helpdesk solution modernizes internal support by automating troubleshooting and ticket management. AI agents resolve common technical issues instantly using your documentation and historical ticket data, while complex problems are routed to specialists with full context.
The platform monitors support quality and SLA compliance in real-time, enabling IT teams to deliver faster resolutions and improve internal employee satisfaction through conversational ticketing on platforms like Slack and WhatsApp.
What is Oversai?
Oversai is an AI-powered operations platform designed specifically for customer experience teams. The platform automates quality assurance (QA) and Voice of Customer (VoC) programs, enabling organizations to monitor, analyze, and improve customer interactions at scale.
Three Platforms: Oversai consists of three integrated platforms: (1) OI (Operations Intelligence)—connects all business data into a unified customer ontology, enabling AI agents and custom apps to understand your business, (2) Observability—complete visibility into all customer interactions with real-time monitoring, automated QA, and sentiment analysis, and (3) Omnichannel—unified customer support across all channels (phone, WhatsApp, email, SMS, chat) with AI agents and human collaboration.
Human-in-the-Loop Approach: Oversai uses a human-in-the-loop model where AI handles the volume and scale, while human experts focus on high-value reviews and decision-making. QA teams can evaluate interactions directly in their CRM using a Chrome extension, with AI-assisted scoring that makes evaluations 3x faster. This approach combines the speed and scale of AI with the judgment and expertise of human reviewers.
Business Impact: Organizations using Oversai typically see 40-80% reduction in QA time, ability to monitor 100% of interactions instead of sampling, faster issue detection and resolution, improved customer satisfaction scores, and better agent performance through real-time feedback and coaching.
Ready to streamline your workflows?
Join hundreds of operations teams who have simplified their processes, reduced costs, and improved customer satisfaction.