Observability Product
Agent Performance for Human and AI Teams
Track quality in real time, surface coaching opportunities faster, and connect agent performance metrics to customer outcomes across human and AI interactions.
Performance Scorecards
Track quality, compliance, and resolution quality with configurable scorecards for human and AI agents.
Coaching Signals
Detect recurring behaviors and prioritize targeted coaching by impact.
Trend Insights
Monitor performance trends by team, queue, channel, and issue type over time.
Monitor all your performance metrics at a glance
View all your configured monitors in one place. See which agent metrics are healthy, which are approaching thresholds, and which need immediate attention for both human and AI agent operations.
Configure thresholds and alerts for proactive coaching
Set thresholds for quality, compliance, and behavior metrics. Get alerts when performance enters risky zones so leads can coach faster and protect customer experience.
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